Frequently Asked Questions

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General Questions
I bought the game on Steam and want it for my Quest/Rift, can I get a free copy or discount on a second copy?

Onward is not a crossbuy title, meaning that if you wish to play the game on a different platform you will have to make another purchase. We also cannot transfer game keys across platforms.

I don't see any servers in the server browser

This is most likely caused by select server filters, Try checking every server filter but leave the "show friends only" server filter unchecked, then presh refresh. If you still run into issues please reach out to us using our contact form.

How can I report a player for cheating or disruptive behavior?

We do not tolerate racism, sexism, discrimination, bad behavior, hacking, or exploiting bugs.

To report a player please use the contact us form with explanation of the offence. If you are able to, please include a video recording or screenshots as proof and the player's PlayerID.

To obtain a PlayerID, hover over the name of the person you wish to report and click down the thumbstick or trackpad, this will make the playerID appear below this user's name.

I was banned but I don't know why / I wish to appeal my ban. What do I do?

If you believe you were unjustly banned from the game or wish to appeal a ban please use the form below to get into contact with us.

How do I report an issue or bug, or submit a suggestion for the game?

We have an extensive channel system for reporting and suggestions in our discord channel. Follow this link to join our Discord server.

Can I play Onward with my friends, even though we're using different platforms and/or headsets?

Yes, you can play with others even if they are using a different system or headset.

How do I get started making custom maps for Onward?

All information on how to build and publish custom maps for Onward can be found in the Custom Content Guide.

How Can I join the Onward Master League (VRML)?

For more information about the VRML we refer you to the VRML home page.

How do I request a refund for Onward?

Onward is sold through Steam and Oculus. If you wish to refund the game we refer you to the refund policy of the store you purchased Onward from. We do not handle refunds directly.

SteamVR
What are the minimum and recommended system requirements for Onward?

Minimum system requirements

  • Operating System: Windows 10
  • Processor: Intel i5-4590 or equivalent
  • Memory: 8 Gigabytes
  • Graphics card: NVidia GTX 970 or equivalent

Recommended system requirements

  • Operating System: Windows 10
  • Processor: Intel i7-4770 or equivalent
  • Memory: 8 Gigabytes
  • Graphics card: NVidia GTX 980 or equivalent

Do I need any special hardware to play Onward?

Onward does not require any additional hardware beyond a working headset, controllers, and tracking stations if applicable to your headset.

I was given a game key for Onward, how can I redeem it?

You can redeem your game key in the Steam client by opening the 'Games' menu and selecting the 'Activate a Product on Steam' option

I'm running into an issue, what are some common troubleshooting steps to resolve it?

All I see is a black screen when I load the game

Please make sure your computer meets our system requirements. This issue is most often caused by running on Windows 8 or older, or running a graphics card that does not meet our minimum system requirements. If your system meets the requirements and the general troubleshooting steps do not resolve the issue please contact us using the form below.

I can't hear anyone, but they can hear me

Ensure your desired audio device is set as the windows default audio device in your audio settings. SteamVR has the possibility of changing audio settings upon startup. Make sure to check these settings within SteamVR as well. Onward always takes the default audio device for audio output.

I can hear game audio but not players

This might be because these players don't have their microphones selected correctly. If these players are your friends please let them know to select their microphone in the settings menu as well as setting it as the default recording device in the windows audio settings. You can also run into this issue if you've accidentally muted players inside of the tent/lobby.

I keep getting kicked from games

The two most common reasons you're kicked from the game are either a poor internet connection or being kicked by other players. Check your internet connection and if possible make sure the other players aren't kicking you from the server.

Oculus Home (PCVR)
What are the minimum and recommended system requirements for Onward?

Minimum system requirements

  • Operating System: Windows 10
  • Processor: Intel i5-4590 or equivalent
  • Memory: 8 Gigabytes
  • Graphics card: NVidia GTX 970 or equivalent

Recommended system requirements

  • Operating System: Windows 10
  • Processor: Intel i7-4770 or equivalent
  • Memory: 8 Gigabytes
  • Graphics card: NVidia GTX 980 or equivalent

Do I need any special hardware to play Onward?

Onward does not require any additional hardware beyond the Oculus Rift, its controllers and a PC that meets the minimum specifications.

I was given a game key for Onward, how can I redeem it?

You can redeem your game key in the Oculus Home client by opening the 'Settings' screen and selecting the 'Redeem a code' option

I'm running into an issue, what are some common troubleshooting steps to resolve it?

I can't hear anyone, but they can hear me

Ensure your desired audio device is set as the windows default audio device in your audio settings. SteamVR has the possibility of changing audio settings upon startup. Make sure to check these settings within SteamVR as well. Onward always takes the default audio device for audio output.

I can hear game audio but not players

This might be because these players don't have their microphones selected correctly. If these players are your friends please let them know to select their microphone in the settings menu as well as setting it as the default recording device in the windows audio settings. You can also run into this issue if you've accidentally muted players inside of the tent/lobby.

I'm trying to sprint in the game, but it does not work

make sure that outside of the game the IRL and the VR floor match in position. If you can touch the floor IRL and have the same height in VR then we can continue to adjust the height in Onward. To do this you'll have to open the settings menu from the Main Menu. There's a height setter that might use feet or meters depending on what you want. Make sure this height matches your actual height when standing. This will make the game determine when you crouch, go prone or stand. after setting your height correctly you should be able to sprint again. Please take note that having your gun pointed forward will prevent you from sprinting as well as crouching.

I keep getting kicked from games

The two most common reasons you're kicked from the game are either a poor internet connection or being kicked by other players. Check your internet connection and if possible make sure the other players aren't kicking you from the server.

I'm running into issues with my microphone not working

We are aware of microphones not working properly on the OculusVR version of Onward on PC. We're doing our best to resolve this issue as soon as possible.

Oculus Quest
Do I need any special hardware to play Onward?

Onward does not require any additional hardware beyond the Oculus Quest or Quest 2 and its controllers.

I was given a game key for Onward, how can I redeem it?

You can redeem your game key in the Oculus app on your phone by opening the 'Settings' and selecting the 'Redeem Code' option

I'm running into an issue, what are some common troubleshooting steps to resolve it?

I'm running into issues with my microphone not working

If you make use of an external headset along with your Quest device it can lead to issues where the microphone stops functioning in Onward. We advise you to use headphones that only take audio output. If you still run into problems please reach out to us on our contact page. Be sure to mention any additional audio devices if you make use of them.

I can't hear anyone, but they can hear me

Please make sure to don't have your volume muted. If your volume is set correctly and you're still not getting any audio please reach out to us on our contact page. Be sure to mention any additional audio devices if you make use of them.

I can hear game audio but can't hear the other players' voice communications

This might be because these players are on PC and haven't set up their microphones correctly. If these players are your friends please let them know to select their microphone in the settings menu as well as setting it as the default recording device in the windows audio settings.

You can mute players inside of the tent/lobby. Make sure you haven't accidentally muted them, and that they haven't muted themselves

I've accidentally denied permissions to Onward, how do I fix that? And why does Onward need the permissions it asks for?

Onward requires certain permissions on Quest to for example access the device's storage (to save settings) and its microphone (for in-game communication), and they will have to be allowed in order to launch the game. If you accidentally denied Onward these permissions you can go to the Home Screen, Settings, and Permissions to toggle them on. Alternatively you can reinstall the game, and you will be prompted with the permissions screen upon launching the game just like the first time.

I'm running into height issues in the game, and/or I'm having trouble picking objects from close to the ground

Often times these issues can be fixed by recentering yourself in the game, you can do this by pressing and holding the Oculus button on the controller. In cases where this does not work the issue is most often caused by your guardian not being set up correctly: resetting it is likely to solve your issue.

I'm trying to sprint in the game, but it does not work

First, make sure you've set up your height correctly in the Onward settings. If that is correct, make sure that outside of the game the IRL and the VR floor match in position. If you can touch the floor IRL and have the same height in VR then we can continue to adjust the height in Onward. To do this you'll have to open the settings menu from the Main Menu. There's a height setter that might use feet or meters depending on what you want. Make sure this height matches your actual height when standing. This will make the game determine when you crouch, go prone or stand. after setting your height correctly you should be able to sprint again. Please take note that having your gun pointed forward will prevent you from sprinting as well as crouching.

I keep getting kicked from games

The two most common reasons you're kicked from the game are either a poor internet connection or being kicked by other players. Check your internet connection and if possible make sure the other players aren't kicking you from the server.

Submit a support request

Couldn't find your answer in the FAQ? Contact us for technical support!